TERMS AND CONDITIONS
Welcome to Printing Solutions, LLC. Please review the following basic rules that govern your use of the Printing Solutions.com site. Please note that your use of the Printing Solutions, LLC site (the “Site”) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Printing Solutions, LLC reserves the right to update the Site without prior notification to you. Submitting your order is agreeing to Printing Solutions, LLC terms and conditions. In no event shall Printing Solutions, LLC be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Our office hours are 8:00 AM ~ 5:00 PM Arizona time Monday ~ Friday.
Next business day turnaround: All jobs in by 9:00 AM will be ready the next day by 6:30 PM, problem jobs or jobs that require proofs won’t be considered as next business day. Standard Turnaround: Orders placed after 1:00 PM with a turnaround of 2-4, 5-7 or 7-9 business days will not count as part of the standard turnaround. If the turnaround time is not specified at the time of order your order will be considered 2-4 days and will be charged accordingly, please note that the billing charges won’t be reversed.
RETURNS / REFUNDS
Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 10 business days for the monies to be credited to your account.
Customer must notify Printing Solutions, LLC within 3 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not Printing Solutions, LLC, are entirely responsible for all Content that you use from Printing Solutions, LLC Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Printing Solutions, LLC or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Printing Solutions, LLC be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
You acknowledge that Printing Solutions, LLC does not pre-screen Content, but that Printing Solutions, LLC and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Printing Solutions, LLC may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Printing Solutions, LLC, its users and the public.
Printing Solutions, LLC is based in Scottsdale, Arizona and all transactions take place on Printing Solutions, LLC’s servers located in Scottsdale, AZ. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Scottsdale, AZ. You agree to submit to the jurisdiction of Scottsdale, AZ, Maricopa County courts and agree that venue in these courts is proper in any such legal action or proceeding.
TRANSFER OF TITLE
You understand the shipping terms are FOB shipping point, which means ownership transfers once we deliver any printed products to Printing Solutions, LLC’s shipping carrier.
Please review your order prior to submitting. Printing Solutions, LLC will not accept changes to orders that have been placed. We apologize for any inconvenience this may cause. Customer is fully responsible for final proof and layout approval prior to the printing process.
Printing Solutions, LLC is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files.
By submitting the above document to Printing Solutions, LLC “I agree to the following terms”.
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Printing Solutions, LLC is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Printing Solutions, LLC is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Printing Solutions, LLC is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output.
COLOR PROOFING and MATCHING
Printing Solutions, LLC is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show transparency and over print issues neither do they show color change from RGB to CMYK.
Application of UV Coating may affect or change the appearance of the printed colors. Printing Solutions, LLC is not liable for the final color appearance of a UV product/s. Printing Solutions, LLC reserves the right to change the paper quality and/or type at anytime, without notifying its customers.
Printing Solutions, LLC will be happy to help you cancel your order prior to Approval. Orders can only be cancelled prior to files being uploaded. Please allow up to 10 business days for the monies to be credited to your account.
Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing.
Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.
Printing Solutions, LLC is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
ORDER SHIPPING AND DELIVERY
Printing Solutions, LLC will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Printing Solutions, LLC be liable for any consequential or damages resulting from any delay in shipment or delivery.
Printing Solutions, LLC customers agree not to hold Printing Solutions, LLC liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Printing Solutions, LLC’s direct control. Printing Solutions, LLC shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Printing Solutions, LLC will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Printing Solutions, LLC can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don’t ship to P.O. Boxes.
SHIPPING ERRORS and LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Printing Solutions, LLC is not responsible for 3rd party shipping errors, omissions or damaged shipments.
(Return Merchandise Authorization):
Printing Solutions, LLC guarantees prints will not be defective in accordance with industry standards. If a print is found to be defective, then you may contact Printing Solutions, LLC. for a reprint or other compensation. Printing Solutions, LLC must be contacted IN WRITING via online support system within 3 business days of receiving your order. If product is deemed defective, one of the following resolutions will be offered:
1. Printing Solutions, LLC will reprint with the rush production.
2. Printing Solutions, LLC will authorize a Return Merchandise Authorization (RMA) number for you. A Quality Assurance representative will contact you within 24-48 hours of your initial query to help issue your RMA number. Contact with the representative must be established within 3 business days to verify the request. Printing Solutions, LLC must receive the package within 15 calendar days after RMA number is issued. Compensation will be processed only after a RMA number has been issued and the entire product has been returned to Printing Solutions, LLC then the refund transaction will take place within 10 business days. Samples of the defective merchandise must be required prior to any resolution.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Printing Solutions, LLC will reship the package with corrected address and charge an additional shipping fee for the shipment.