At Printing Solutions, we work on projects a day to produce high-quality print pieces for our clients. With hundreds of successful projects under our belts, we’ve figured out what it takes for a job to run smoothly and turn out exactly as our client pictured it. A great project manager.
Whether you’re thinking of hiring a project manager for your business or you’re new to the role yourself, we have some tips to help you on your way to success.
1. Communicate Effectively
First of all literally every job requires effective communication. Perhaps nowhere is it so important as in the role of a project manager. On any given day a project manager is talking to several clients across multiple projects and coordinating with designers and production staff. Any gaps in communication could derail an entire project.
Remember that each client communicates differently, so your approach must change accordingly. The best project managers are understanding of clients’ communication preferences and can easily adapt to whatever method works best.
2. Stay Organized
Additionally, exceptional organization is key to project management success. Take it from Autumn Iversen, our Project Manager here at Printing Solutions. She manages every project that comes through the company, and she’s awesome at it because she’s so on top of things.
“For me to do this successfully, I MUST manage my time and make sure our customers get everything they need,” Autumn says. “A big portion of my day is about making sure each one of our clients are getting the responses and attention they need in a timely manner. Blocking out my day in my calendar is a really great way to manage my tasks, meetings, and reminders.”
3. Catch Things Early
Sometimes mistakes happen, but the job of a project manager is to identify those risks and nip them in the bud.
A good project manager can usually catch these mistakes by learning from previous ones. Considering what happens and why gives you an upper hand in identifying an approaching situation. It arms you with the knowledge of how to stop it before it unfolds.
4. Resolve Conflicts Quickly
Additionally, good project managers are great at customer service. Especially in difficult or sensitive situations where a client is upset or there was a gap in communication. Knowing how to approach a client who is upset in a way that will calm the situation and leave them happy comes after a lot of practice, and it’s never easy. A project manager who can do this well is a valuable asset to any team.
In conclusion, client satisfaction is our No. 1 priority at Printing Solutions. We accomplish that thanks to a fantastic project manager. Are you looking for a company to manage your printing and design needs? Give us a call at 480-596-6300 and let us know how we can help you.